FREQUENTLY ASKED QUESTIONS
Got questions? We’ve got you.
Below are answers to some of the most common questions about The Fight Remains, our products, shipping, returns, and the mission behind the brand.
ORDERS
How long does it take to process my order?
Our goal is to process orders within 2–4 business days.
During product launches, holidays, promotions, or high-volume periods, processing may take a little longer.
Once your order ships, you’ll receive a confirmation email with tracking information.
Can I change or cancel my order?
If you need to make a change, email us as soon as possible at:
Please include your order number.
We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or shipped.
I entered the wrong shipping address. What should I do?
Contact us immediately at:
Include your order number and the correct shipping address.
If your order has not shipped yet, we will do our best to update it. Once a package has been transferred to the carrier, we may not be able to make changes.
SHIPPING
How long does shipping take?
Standard domestic shipping typically takes approximately 3–7 business days after processing.
Priority shipping typically takes approximately 1–4 business days after processing.
Carrier delays may occur due to weather, holidays, high shipping volume, or other circumstances outside of our control.
Do you offer free shipping?
Yes.
We offer free standard shipping on U.S. orders over $99.
How do I track my order?
Once your order ships, you will receive an email containing your tracking number.
Please allow up to 2–5 business days for tracking information to fully update with the carrier.
My tracking says delivered, but I don't have my package. What should I do?
First, check:
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Around your property
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Mailbox or secure delivery area
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With household members
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With nearby neighbors
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Directly with the shipping carrier
Some carriers may mark a package delivered shortly before the actual delivery.
If you still cannot locate your package, contact us at:
Include your order number and tracking information.
Do you ship internationally?
Yes, we ship to select international destinations.
International orders generally require approximately 3–5 business days for processing and 7–20 business days for delivery after shipment.
International customers are responsible for applicable customs fees, duties, VAT, and taxes unless otherwise stated at checkout.
RETURNS & EXCHANGES
What is your return policy?
You may request a return or exchange within 30 days of your order delivery date.
Items must be:
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Unworn
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Unwashed
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Unused
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Free from stains or odors
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Returned with original tags attached
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In original packaging when possible
How do I start a return or exchange?
Email:
Please include:
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Order number
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Name
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Email used for the order
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Item you are returning or exchanging
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Reason for the return
Please contact us before mailing anything back.
Do you offer free returns?
For refunds to the original payment method, customers are responsible for return shipping unless the item was damaged, defective, or incorrect.
For approved domestic exchanges, we cover the cost of shipping the replacement item back to you.
How long do refunds take?
Once your return is received and inspected, approved refunds are generally processed within 7–10 business days.
Your bank or payment provider may require additional time before the refund appears in your account.
Can I return custom or personalized items?
Custom or personalized products are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
PRODUCTS
What type of apparel do you sell?
The Fight Remains focuses on apparel inspired by:
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Military culture
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Fitness and training
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Brotherhood
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Resilience
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Mental health
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The everyday battles people carry
Our goal is to create apparel that means something without feeling like just another graphic tee.
How should I choose my size?
Please review the size chart on each product page before ordering.
Sizing can vary slightly depending on the garment style.
If you are between sizes or prefer a more relaxed fit, consider sizing up.
How should I wash my apparel?
For best results:
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Wash inside out
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Use cold water
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Wash with similar colors
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Avoid bleach
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Tumble dry low or hang dry
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Do not iron directly over printed graphics
Following these steps can help extend the life of your garment and print.
What printing method do you use?
Many of our designs are produced using direct-to-film printing, also known as DTF.
DTF allows us to create durable, detailed designs while maintaining strong color and print quality.
THE BRAND
What does "The Fight Remains" mean?
The Fight Remains represents the idea that some battles continue long after a difficult chapter ends.
Those battles may involve mental health, fitness, career goals, family, personal growth, or simply getting through another difficult day.
The brand is built around continuing to show up even when things are hard.
Is The Fight Remains only for veterans?
No.
Our roots and mission are heavily influenced by military and veteran experiences, but the message extends beyond military service.
The Fight Remains is for anyone who understands what it means to keep going through a battle others may not see.
What is the mission behind the brand?
Our goal is to build more than an apparel company.
We want to create a platform that helps veterans focus on:
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Mental health
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Fitness
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Personal goals
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Community
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Purpose after service
As the brand grows, our hope is to build programs and experiences that bring veterans together and help them support one another.
What is the long-term vision?
One of our biggest long-term goals is to create an annual veteran retreat.
The vision is to bring members of the community together to train, connect, talk, challenge themselves, and help each other work toward the next chapter of their lives.
The apparel helps build the brand.
The community is what we ultimately want to build.
DISCOUNTS & PROMOTIONS
Do you offer military or veteran discounts?
Discount programs and promotions may be offered periodically.
Any active promotions will be listed on our website, social media pages, or announced directly to our community.
Discounts cannot always be combined unless specifically stated.
Can I use more than one discount code?
Unless otherwise stated, only one discount code may be used per order.
CONTACT US
I still have a question. How can I reach you?
Email us at:
Please include your order number if your question is related to an existing purchase.
We’ll do our best to help as quickly as possible.
The Fight Remains
Keep showing up. Keep building. The Fight Remains.